FAQ

You have questions ? We answer you!

Discover the complete list of frequent ask questions. If yours are not in it, contact us at à [email protected] or 1-800-565-5215.

Usually, between 1 to 5 days. It depends on the duration of the analysis of the spindle.

1. Fill the repair form on our website.
2. Send the spindle to our factory.
3. Accept the Quote and repair will follow.

In general, the delay to repair a spindle is 10 days. However, it can take until 6 to 8 weeks because of the availability of the parts and the damages found on the spindle.

Yes, we have the most popular models in stock. Contact us to find if we have the one you need.

The spindle will be returned with your or our PP&C transport. Unless our technician can install it for you.

The form collected all the information about your product, so it helps us to start the repair process.

Yes, you need to fill out a form for each spindle.

Contact us at [email protected] or at 1-800-565-5215 extension 2215. Give us all the information about your problem and your CNC machine. One of our technicians will come assist you rapidly.

You have to send it to [email protected]

Credit card, bank transfer and check.

CBD : cash before delivery

FOB : Freight on board meaning freight from the supplier to our facility.

Yes, fees apply when the product can be repaired, but you decided not to proceed with the repair.

Yes, 1-year on parts and labor at our factory.

Yes, but under some conditions. Before the repairs, we need to be informed that the spindle will not run for the specified period. Also, the installation must be done by one of our technicians.

Our main activities are centralized on fixing spindles for the CNC machine industry. However, you can contact your local equipment supplier.